IBM

Senior Manager -Continues Improvement

Posted On

Dec. 9, 2024

Location

Bangalore, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Dec. 27, 2024

Job Description

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Continuous Improvement (CI) Lead, the person would be aligned to an account or cluster of accounts.
Work with the delivery team, the rest of the CI/Automation team and the client to build and drive a Transformation agenda for that client involving a cluster of projects driving the cost of operations and other business outcomes through E2E process re-engineering/automation.
Build Lean Six Sigma DNA by conducting lean/Six Sigma training, mentoring, and certifying lean, YB and GB projects.
Identifying and Leading impact Black Belt projects on various CTQs like Quality, Productivity etc and closing.
Support new transitions from Quality to implementing a Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational.
Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with the client, conducting RCA, and identifying and implementing CAPAs to ensure Quality scores are within SLA target.
Effective Visual Management on the floor.
Process operational risk assessment of critical processes by conducting FMEA or other process risk assessments and, propose required controls.
Any short/medium-term project or initiative(s) linked to business priorities.

Required Technical and Professional Expertise

10-12 Years of relevant work experience in below mentioned areas:
- Certified Lean/Six Sigma Black Belt/Master Black Belt from a recognized organization/Institute.
Identifying and Leading impact Black Belt projects on various CTQs like Quality, Productivity etc. and closing.
Ability to build and lead Transformation Roadmap involving different types of projects –
process-related, Tech/automation, Target operating model etc.
Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams.
Sound knowledge of Lean and Six Sigma and application of the same in F&A, R&C and T&T processes.
Ability to work with cross-functional teams.
Experience in managing change management on his/ her own without much support.
Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions.
Conducting Lean and Six Sigma training for the operations team.
Coaching/Mentoring lean, YB and GB projects.
Innovative Visual Management on the floor.
Strong client-facing and presentation skills.

Function Introduction:

We are a Continuous Improvement (CI) team supporting IBM CPS business globally. The primary objective of the CI team is to work with the delivery team and to drive continuous improvement and Transformation agenda build for clients based on client and IBM priorities. Some of the key deliverables for the team are to reduce the cost of operations by driving productivity improvement projects, projects to improve performance on other business outcome metrics, and build lean Six Sigma DNA through conducting training, mentoring and certifying lean, YB and GB projects. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and, propose required controls.

Preferred Technical and Professional Expertise

Finance and Accounts background and knowledge of P2P /R2R /O2C, Banking, KYC, and AML.
Working directly with executive-level leaders.
Strong analytical and problem-solving skills.
Good Interpersonal Skills.
Business knowledge/acumen and quick ability to learn new things.
Strong priority setting, initiative and follow-through.

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.
Your Life @ IBM:
In a world where technology never stands still, we understand that dedication to our clients’ success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our employees are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Interested? Then let’s talk.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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