Infosys

Technology Analyst

Posted On

April 15, 2024

Location

Bangalore, Karnataka

Experience Level

4 - 8 Years Exp.

Job Type

Permanent

Apply By

June 30, 2024

Job Description

Responsibilities: Primary Skills: • Monitoring batch jobs and scheduling using IWS-OPC • Interacting with the clients and different teams on daily basis. • Coordinating with application team for any issues during the batch cycles for applications. • Understanding applications, critical deadline times and have the zeal to fix batch failures within SLA • Resolution of abends: restart, mark complete, cancel jobs, analyzing late jobs, etc through OPC scheduler. • Participating in Major incident bridge calls. Handle all meetings and discussions regarding implementations and changes. • Preparing reports and documents. • Adhoc request to Schedule particular jobs, applications and periods in OPC. • Taking care of each production batch job abends by following operator instructions and escalating to appropriate support group if required. • Providing immediate Fixes and submitting the jobs. • Investigation of long running jobs. • Changing the Priorities and the Service Classes of the Regions/job if required • Complete knowledge on Mainframe batch operations 24/7 in IWS OPC and good experience in critical batch processing within SLA’s. • 4+ years of experience in handling an international customer environment with hands on knowledge in 24/7 batch operations IWS OPC. Console operations would be an added advantage. Secondary Skills: • Know your way around standard ITIL process and principles. • Have solid communication skills both written and verbally in English incl. ability to adapt your communication also across cultures. Educational Requirements Bachelor of Engineering Additional Responsibities: Good to Have Skills: • SAY what you do & DO what you say – No surprises. • Take responsibility end2end for task/solution. • Be available – cover for your peers. • Share knowledge with team. • Document/correct any missing or incorrect documentation. • Help other team members grow. • Put team in front of personal goals. • Proactively looking for automation & simplification. Technical and Professional Requirements: None

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