Infosys

CISNGE - ServiceNow Consultant - JL5

Posted On

July 2, 2024

Location

Bangalore, Karnataka

Experience Level

5 - 9 Years Exp.

Job Type

Permanent

Apply By

Oct. 10, 2024

Job Description

Responsibilities: • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage Educational Requirements Bachelor of Engineering Additional Responsibities: • Minimum of 5+ year experience with ServiceNow • Preferred experience in Telcom industry to understand the requirements. • Minimum of 6+ years working on a team as part of a large IT organization • ServiceNow certified implementation certifications are plus • ITIL v3 certification a plus • Experience with ServiceNow w integrations using REST, SOAP with higher security authentications like mutual auth, JWT • Strong written and verbal communication • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Listen & speak Dutch/French languages are plus Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

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