Infosys

IT Infra and Monitoring Engineer

Posted On

July 11, 2024

Location

Bangalore, Karnataka

Experience Level

5 - 10 Years Exp.

Job Type

Permanent

Apply By

Sept. 30, 2024

Job Description

Responsibilities: Application Infrastructure Management team(AIM) focuses on restoring IT service operations as quickly as possible and minimizing the adverse impact on business operations. The team is currently looking for a colleague to monitor and troubleshoot Network issues, manage incidents, changes and requests. *This is a job with shifts to ensure 24/7 operational coverage shift support*. Primary Skills: 3 to 5 years of hands-on experience is MUST Should have Work experience in Network technologies field and hands-on Cisco Networking products, CCNA certification is preferred. Working knowledge of LAN/WAN protocols & technologies Should have application monitoring experience or willing to work in such an environment. Should have basic understanding on Visualization tools like Grafana, Prometheus. Should have understanding on any of the APM tools such as AppDynamics (preferred), Dynatrace, splunk or newrelic Should have associate-mid level experience on Linux or Windows administration Having knowledge on Nagios or Sensu is much preferred You will: Monitor Bank network, application and server infrastructure on 24/7 basis Identify, register and investigate network events and incidents Undertake an immediate effort in order to restore a failed service or component as quickly as possible Document operational procedures and incident resolution instructions. Ensure that all means of communication are effectively used throughout the incident life cycle Perform structured analysis and reporting of identified trends and problems Actively participate in post incident recovery steps in order to identify root cause to prevent future issues Look for possible improvements and learn to solve complex problems Work experience in network technologies field and hands-on Cisco product configuration Working knowledge of LAN/WAN protocols & technologies We would consider as an advantage: Experience with firewalls and load balancers e.g. Cisco, FortiGate, NetScaler, AVI Relevant IT and/or network certifications e.g. CCNA Understanding of servers (Windows, Linux) how to remote connect to them and perform maintenance checks Nice to have AWS associate architect certification level knowledge. Having certification is much preferred. Secondary Skills: Experience with firewalls and load balancers e.g. Cisco, FortiGate, NetScaler, AVI Relevant IT and/or network certifications e.g. CCNA Understanding of servers (Windows, Linux) how to remote connect to them and perform maintenance checks Educational Requirements Bachelor of Engineering Additional Responsibities: Technical and Professional Requirements: Application Monitoring Network Infrastructure Grafana AppDynamics

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