Infosys

Technical Trainer

Posted On

Sept. 17, 2024

Location

Bangalore, Karnataka

Experience Level

3 - 6 Years Exp.

Job Type

Permanent

Apply By

Dec. 26, 2024

Job Description

Responsibilities:  In-depth knowledge of core IT infrastructure: Networks, servers, storage, and virtualization technologies.  IT Service Management (ITSM) expertise: Demonstrate proficiency in frameworks like ITIL , Incident, Request, and Change Management. for effective IT service delivery.  Windows domain & Cloud Proficiency: Possess a Strong knowledge on Active directory, SCCM, AV, VM & Azure.  Network Proficiency: Possess a strong understanding of network concepts, protocols, and hands-on experience with network equipment (switches, routers, firewalls).  Problem Solving skill: Diagnose and resolve IT issues efficiently.  Project management: Plan, execute, and monitor IT projects effectively.  Customer-centric: Understand customer needs and ensure high service levels for maximum satisfaction.  Resource management: Allocate resources, including staff scheduling, to optimize IT goals.  Communication: Effectively communicate technical concepts to both technical and non-technical audiences.  Team leader: Motivate and mentor a team of IT professionals.  Compliance: Ensure IT operations adhere to relevant regulations and standards through internal and external audits.  Vendor management expertise: Manage relationships with IT vendors effectively.  Data analysis skills: Interpret data to identify trends and make informed decisions.  Asset lifecycle management experience: Proven ability to manage the lifecycle of IT assets. Educational Requirements Bachelor of Engineering Additional Responsibities: None Technical and Professional Requirements: None

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