Infosys
IT Consulting
Job Description
Responsibilities: A day in the life of an Infoscion: • Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities • Uphold high standards for timely issue resolution • Ensure workflows, processes, tooling and applications are of the highest quality standard • Contribute expertise to the management of existing and new IT products and services • Define workarounds for known errors and initiate process improvements • Maintain a knowledge database Educational Requirements Bachelor of Engineering,BTech Additional Responsibities: • Knowledge of more than one technology • Basics of Architecture and Design fundamentals • Knowledge of Testing tools Technical and Professional Requirements: • ideally 4-6 years of hands-on experience in IT support role within Financial services industry • proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java • good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage. • ability to solve complex issues, good at problem statement analysis and solution design thinking • track record of influencing senior IT stakeholders and business partners • confident communicator that can explain technology to non-technical audiences • capable of understanding client needs and translating this into products and services • contribute expertise to the management of existing and new IT products and services • define workarounds for known errors and initiate process improvements • maintain a knowledge database • flexible to work in APAC/EMEA hours
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