Merck KGaA

System Engineer

Posted On

July 11, 2024

Location

Bangalore, Karnataka

Experience Level

C - Professional (1-3 years)

Job Type

full-time

Apply By

Feb. 4, 2025

Job Description

1.) Job contents (responsibilities, tasks, amount of travel)•Provide day-to-day IT support to local and remote offices/end users using ticketing system, in person, via IT support line, email and instant messaging.•Monitor, maintain, and constantly improve IT service level at the sites and report relevant KPIs and statistics.•Work on the installation, configuration, and ongoing usability of end user equipment, including Laptop/Desktop, mobile phone, printers, other peripheral equipment and software.•Work on Images builds, and co-ordinate with different teams to set up of user accounts.•Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation•Support IT equipment deployment to staff on-boarding and off-boarding, with accurate tracking to IT asset management.•Support all services relating to Lifecycle management, IT Asset Management, License Management and User Access management for end user software and hardware•Work with Global teams to resolve complicated and advanced IT related issues•Participate in Vulnerability Management process and take ownership of any High or Critical Vulnerability closures that require local on-site intervention.•Document IT management activities•Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users. •2-5 or more years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration . •Highly proficient in Windows hardware and software support•Good knowledge of O365, Outlook, other standard office applications.•Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, etc.•Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.•Positive person with can do attitude.•BE/B.Tech/BCA/3 years Diploma in CSE, IT.•Experience in Life Sciences/Healthcare industry preferred What type of candidate background are you looking for (level of experience, educational background)?•2-5 or more years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration . •Highly proficient in Windows hardware and software support•Good knowledge of O365, Outlook, other standard office applications.•Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, etc.•Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.•Positive person with can do attitude.•BE/B.Tech/BCA/3 years Diploma in CSE, IT.•Experience in Life Sciences/Healthcare industry preferred

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