Merck KGaA
Sr. Specialist
Job Description
PURPOSE OF THE POSITION To perform the credit and collection activities for WE region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in the accounting system. Interact with various other departments to resolve customer queries and collect the money according to the due date. ESSENTIAL JOB FUNCTIONS Responsible for collection of receivables, resolving disputes & claimsResponsible for the delivery of service levels and SLA/KPI targets for the accounting function.Ability to handle complex customer portfolio with large number of customer transactionsRepresent SBS in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holdersAnalysing customer’s payment trend to forecast collection for the fiscal monthOrganize and participates in credit control, distribution centre, Sales and Customer meetings. Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).Back-up and support other A/R personnel as needed BASIC QUALIFICATIONS Education:Bachelor’s degree in any streams (accounting preferred) Experience:2 to 5 years proven Credit and Collection experience in a corporate environment. Technical Skills / Competencies: Fluent in English LanguageBasic Accounting knowledge.Effective Oral and Written Communication SkillsProficient in Microsoft Office.Behavioral Competencies: Good Interpersonal SkillsBasic knowledge about Planning & ExecutionKnow-how of High Impact Communication
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