Merck KGaA

Analyst - Order Management

Posted On

May 13, 2025

Location

Bangalore, Karnataka

Experience Level

C - Professional (1-3 years)

Job Type

Full-time

Apply By

June 3, 2025

Job Description

Responsible for entering basic to complex orders for client submissions (dependent on experience and training)Generating client quotes and supporting custom proposal finalizationAddition of credit ratings to Salesforce and Assay set up in Oracle, Salesforce and LIMSMaking basic/medium complexity order adjustments invoice queriesEnters routine and basic/medium complexity custom orders submitted by client into ERP system ensuring the information from the submission is accurate, complete, and in a timely manner. The OM Analyst works to enter orders using information from contracts/proposals, sample submission forms and taking into consideration other supplemental information, such as client Purchase Orders, Master Service AgreementsSets up new assays in LIMS and ERP modules as well as SalesForce.Maintains order information until time of project completion, including monitoring communication between ERP and LIMS. Will perform cancellations, pricing modifications, purchase order changes, address changes and other necessary modifications per client, Project Management or Finance request in a compliant way.Generates and monitors specific reports to catch discrepancies between LIMS and Oracle to ensure revenue and invoicing is captured correctly. Reports are run daily throughout the workday.Generate Standard Operating Procedures (SOPs), Work Instructions and Training Documents to assist with Global Orders Management harmonization. Keeps the OM toolbox relevant and up to date in SFDCActively and consistently supports all efforts to simplify and enhance the customer experience.Willing to work in multiple shifts. (UK, US or APAC) Who You are:Bachelor’s degree from a reputed university.2-3 years data entry and management within an ERP system (e.g. Oracle, SAP or equivalent) and CRM (e.g. SalesForce.com, Seibel, SAGE)Experience working with cross functional teams. Multi-site, multi-country experience preferredExperience at a life science company desired, but not required.

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