Razorpay

Senior Manager - Banking Ops

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.&nbsp;</span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>).&nbsp;</span></div></div><p><span style="font-size: 12pt;"><strong><span style="font-family: arial, sans-serif;">The Roles and Responsibilities:</span></strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Manage overall Banking Operations BAU function's including but not limited to terminal procurement and management for merchants.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Building expertise to solve conflicting rules and payment failures through smarter routing</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Managing ongoing regulatory expectations with precision.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Structuring testing based terminal enablement that can reduce our payment failures</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Strategic approach to establish process and system design for tracking all terminal requests to reach the end state.<br></span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Work closely with banks to constantly improve delivery standards</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">TAT Management for tickets raised by internal customers</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Ensure there is no disruption of payment acceptance for Bank’s merchants</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Monitor processes for identifying early signs needing correction or support</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Identify new requirements and get required support</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Process documentation &amp; Automation</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Internal and external stakeholder management</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Own &amp; execute end to end queries internally, cross-functionally &amp; with our banking partners</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Understand and work towards teams/organizations objectives</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Take on new/additional processes for back-end operations involving interaction with bank partners</span></li> </ul> <p><span style="font-size: 12pt;"><strong><span style="font-family: arial, sans-serif;">Desired Skills and Experience:</span></strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Experience in Payments business</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Strong verbal and written communication skills, good executive presence</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Process orientation, quality focused mindset</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Obsession with customer happiness</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Self motivated and result oriented</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Collaborative mindset, ability to energize the team and work with cross functional peers</span></li> <li style="font-size: 12pt;"><span style="font-family: arial, sans-serif; font-size: 12pt;">Ability to manage internal and external stakeholders effectively</span></li> </ul><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> &amp; <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>


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