Razorpay

Associate Director - Key Accounts

Posted On

Aug. 12, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 30, 2025

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>The Role: We are looking for an experienced professional to drive long-term value by sustaining and strengthening relationships with key clients that contribute significantly to Razorpay’s revenue. This role focuses on account growth, client satisfaction, and seamless internal collaboration to deliver excellence. Key Responsibilities: <ul data-start="455" data-end="1454"> <li class="" data-start="455" data-end="548"> Develop and maintain strong, trust-based relationships with key clients and stakeholders. </li> <li class="" data-start="549" data-end="669"> Drive account growth through effective cross-selling and up-selling strategies to meet and exceed portfolio targets. </li> <li class="" data-start="670" data-end="783"> Conduct regular business reviews to ensure high levels of client satisfaction and identify new opportunities. </li> <li class="" data-start="784" data-end="888"> Participate in client meetings—onsite and remote—to deepen engagement and understand evolving needs. </li> <li class="" data-start="889" data-end="987"> Meet relationship management KPIs and maintain accurate, up-to-date client data and reporting. </li> <li class="" data-start="988" data-end="1095"> Coordinate with internal teams to ensure client requirements are addressed efficiently and effectively. </li> <li class="" data-start="1096" data-end="1193"> Proactively escalate and resolve any client issues or concerns to ensure long-term retention. </li> <li class="" data-start="1194" data-end="1282"> Conduct client satisfaction surveys and analyze feedback for continuous improvement. </li> <li class="" data-start="1283" data-end="1371"> Monitor service performance against SLAs and flag any potential deviations or risks. </li> <li class="" data-start="1372" data-end="1454"> Maintain and update the CRM system with client-related developments and changes. </li> </ul> Required Qualifications: <ul data-start="1491" data-end="1971"> <li class="" data-start="1491" data-end="1574"> Minimum 12 years of relevant experience in Key Account Management or B2B Sales. </li> <li class="" data-start="1575" data-end="1661"> Proven expertise in managing enterprise-level clients in a fast-paced environment. </li> <li class="" data-start="1662" data-end="1743"> In-depth understanding of best practices in customer relationship management. </li> <li class="" data-start="1744" data-end="1827"> Excellent interpersonal and communication skills with a customer-first mindset. </li> <li class="" data-start="1828" data-end="1891"> Self-driven, with a proactive and result-oriented approach. </li> <li class="" data-start="1892" data-end="1971"> Strong work ethic, professionalism, and the ability to thrive under pressure. </li> </ul><div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

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