Virtusa

Quality Lead - KPO

Posted On

Aug. 1, 2024

Location

Bangalore, Karnataka

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

Act as process expert in terms of Quality Guidelines and Quality Framework

Control and monitor the activities of Quality Framework.
Lead Same MSP and inter MSP calibration sessions.

Create an environment of trust, open communication, creative thinking, and cohesive team effort.
Motivate and inspire team members.
Lead by setting a good example role model behavior consistent with words.

Coach and help develop team members help resolve dysfunctional behavior.

Facilitate problem solving and collaboration.

Oversee day-to-day teams Quality metric performance

Discover RCA and TNI

Intervene when necessary to aid the group in resolving issues related to Quality Guidelines.

Recognize and celebrate team and team member accomplishments and exceptional performance.

Conduct monthly one on one performance reviews with QAs.

Act as SPOC for conducting appraisals, approving leaves.

Focus the team on the tasks at hand or the internal and external customer requirements
Coordinate with reporting Manager as necessary.

Familiarize the QA team with the customer needs, specifications, targets, standards, techniques and tools to support performance.
Help keep the team focused and on track.
Participate in MSP calibration calls.

Coordinate team logistics

Work with functional managers to obtain necessary resources to support the team requirements.

Obtain and coordinate space, furniture, equipment, and communication lines for team members.

Establish meeting times, places, agendas and document the same with MOM.
Identify areas of improvement in the process and take measures to constantly improve.

Communicate team status, task accomplishment, and direction

Provide status reporting of team activities to the reporting manager.

Keep the reporting manager informed of task accomplishment, issues and status.

Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Escalate issues which cannot be resolved by the team to the reporting manager.

Provide guidance to the team based on management direction.

Skill Set

High proficiency in Verbal Written English.

Six Sigma Knowledge

Knowledge of Quality tools

Knowledge of MS Office, G Suite.

A Clear Communicator.

Strong Organization Skills.

Confident in the Team.

An Example of Integrity.

Influential in Core Areas.

Powerful Facilitator.

A Skilled Negotiator.

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