Virtusa
Solution Designer
Job Description
Working knowledge in providing processes, built on enterprise/OSS/BSS domains, to achieve customers' desired outcomes.
Apply Telecom knowledge and domain expertise in customer engagements to provide optimum workflows.
Design efficient workflows based on OSS/BSS product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
Be an active contributor of leading process designs, and provide expertise related to the telecom platform or solutions and workflows built on the platform.
Provide feedback to development/implementataion of the processes based on experiences gained with customers.
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