Accolite

Senior Engineer - Technology Services

Posted On

June 12, 2024

Location

Bengaluru, Karnataka

Experience Level

5 - 7 Years Exp.

Job Type

Full Time

Apply By

Sept. 28, 2024

Job Description

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Support Engineer in Hungary to join the Privileged/Log Management team in EMEA. We are fanatical and customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It is exciting, it is rewarding, it is hard work, and offers career and personal growth.

The position is for an analytical person to provide enterprise-wide support service for our range of game-changing and award-winning solutions range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity, and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide mentoring, training, and opportunities for you to fulfill your ambitions and potential.

Role Responsibilities

-Work as part of a Global team to provide a high standard of technical support to customers on the One Identity Privileged/Log Management Suite of products
-Provide stellar customer service and handling skills and the ability to interface, collaborate, and prioritize technical customer issues with development and effectively communicate solutions to customers/partners is crucial to the role
-Work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a variety of Linux platforms

Qualifications

- Degree in a professional field, or education in progress with at least 4 years of experience in system engineering/support.
- Advanced English both spoken and written
- Relevant experience in the world of Linux/ UNIX systems using the Command Line Interface (cli)
- Basic programming skills, ability to read and interpret source code
- Knowledge of some popular scripting languages (e.g. perl, python, bash, awk, sed).
- Knowledge of all of the following: Ansible, Kerberos, sudo, DNS, TCP/IP, syslog protocols and Active Directory.
- Self-dependence, pro-activity, willingness to acquire new knowledge
- Technical writing skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
- Possess a strong people orientation with the ability to listen, work, and resolve issues to achieve customer satisfaction
- Quickly learn the general concepts of the technology used in and associated with One Identity products.
- Manage Service Requests and any ongoing Escalations
- Collaborate with the other members of the Global Support Team
- Invest in the Knowledge-Centered Methodology (KCS) and contribute to the Support Portal
- Participate in activities relating to product improvement and demand reduction
- Provide a high-quality service delivery experience to the internal and external stakeholders
Preferences
- Experience in network communication debugging, routing
- Knowledge of firewall technologies.
- Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
- Remote Desktop Services (RDS)
- Educated to degree level
- Ability to work flexible hours
- Additional European language skills

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