Amazon
Business Analyst, India Customer Service
Job Description
We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.
Key job responsibilities
The BA will focus on- a) Finding opportunities to apply analytics to solve customer and associate problems b) Delivering business insights which help drive improvement in our defect metrics and drive customer satisfaction across Amazon India c) Supporting reporting function on key CS business metrics.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND- Bachelor's degree or equivalent
- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
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