Amazon
Transportation Specialist - Claims Ops, Amazon Shipping
Job Description
We're seeking a motivated individual for the role of Transportation Specialist to manage Claims Operations for Amazon Shipping program Team.
Key job responsibilities
1. Claims Escalation Management: Manage escalations coming via various channels, including SPS, emails, Account Managers requests.
Track claim escalations at shipper/Account Manager levels, ensuring a reduction in exceptions through coaching and implementing fixes.
2. Review and Enhance SOPs: Review and update Standard Operating Procedures (SOPs) as needed. Support Core operations team in handling claims process, training associates, and ensuring SOP compliance is met as needed.
3. Audit Charter: Conduct regular audits and share key findings with stakeholders to ensure adherence to approval and rejection accuracy goals are met.
4. Cadence Management: Lead cadences with aggregators and shippers to address claim L1/L2 escalations, pending issues, and provide support.
Conduct consistent analysis and deep-dives on metric performance, providing insights to leadership and stakeholders.
5. Take significant ownership of seller issues, proactively exploring process changes as necessary.
Demonstrate passion, attention to detail, and excellent problem-solving abilities.- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience in handling support/claims operations
Jobs at Bengaluru
Oracle
Senior Solutions Architect, Analyti…
Professional
Bengaluru, Karnataka
Last Date: Dec. 1, 2024
Oracle
Principal Member Technical Staff
Professional
Bengaluru, Karnataka
Last Date: March 15, 2025
Oracle
Applications Developer 3
Professional
Bengaluru, Karnataka
Last Date: March 9, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: April 1, 2025
Oracle
CX Service - Senior Solution Specia…
Professional
Bengaluru, Karnataka
Last Date: Dec. 30, 2024
Oracle
Senior Migration Consultant
Professional
Bengaluru, Karnataka
Last Date: Nov. 19, 2024
Oracle
Senior Member of Technical Staff (P…
Professional
Bengaluru, Karnataka
Last Date: March 11, 2025
Oracle
Systems Analyst 2-IT
Professional
Bengaluru, Karnataka
Last Date: March 16, 2025
More Jobs at Amazon
Amazon
Software Development Engineer, E-re…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 26, 2024
Amazon
Program Manager II, Last Mile Analy…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 26, 2024
Amazon
Network Scaling Technician II
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Nov. 19, 2024
Amazon
Data Centre Linux & HW Engineer, In…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 19, 2024
Amazon
FinOps Analyst - AR, AWS cash app H…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 19, 2024
Amazon
Assoc.Site Merchandiser Events, OHL…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 26, 2024
Amazon
Data Engineer II, ShipTech
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 19, 2024
Amazon
UX Designer, AWS Fintech
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 19, 2024
Amazon
Quality Operations Manager, Prime V…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 26, 2024
Amazon
Software Development Engineer, Auro…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 19, 2024
Amazon
Software Development Manager III, A…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 26, 2024
Amazon
Collection Analyst - AWS
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 26, 2024
Actively Recruiting Companies at Bengaluru, Karnataka