Amazon

Sr. Program Manager - Delivery Service Provider (DSP), India Transportation Last Mile

Posted On

Nov. 20, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

Jan. 28, 2025

Job Description

Sr. Program Manager – India Transportation Last Mile

Amazon is looking for a motivated individual for the profile of Sr.Program Manager for its India transportation operations team. The role is a part of the Last Mile Delivery operations under the Delivery Service Provider network.

What this role is about
This role will work with the field channel team which manages and operates the DSP channel, understand opportunities to use technology to automate processes that improve experience, efficiency and productivity for end customers, store owners and the ground operations teams. The PM will work with multiple teams including Leadership, tech, Finance, HR, to identify solutions, prioritize deployment and then close loop by rolling this out and measuring success of the implementation. Additionally this role also requires to candidate to work hand in glove with the WW teams and vendors for seamless execution.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She should be able to influence without authority and have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

As a program manager, you will:
· Define, design, launch and manage new transportation related value added programs in India.
· Gather requirements and conceptualize a transportation solution to solve a business problem.
· Work with key stake holders across various functions to define and launch a program.
· Program-manage technical integration with Amazon systems across retail, merchant, transportation operations and finance technologies and setup end-to-end operational, accounting, and financial, taxation requirements, and performance measurement and customer satisfaction related processes.
- Build a high potential team to drive one of the key strategic programs for AMZL
- Launch and expand the program as per Amazon’s requirements while being responsible for all customer and partner satisfaction, performance, compliance, accounting and financial related metrics.
- Work on process re-engineering initiatives to improve overall efficiency.
- Setup right mechanisms like WBR's, MBR's , QBR's etc.. to measure vendor performance and define clear call to actions for identified opportunities.

This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

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