Amazon

Sr. Program Manager - SME, SME and Central Flow

Posted On

Nov. 25, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

June 3, 2025

Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

INFC SME will help support our FC expansion. The responsibilities of role include

•Work on development of new fulfillment models

· Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources

· Participate in FCSW SME calls, advocating for the sites and driving best practice sharing in each functional area. Identify training gaps that require Learning support

· Improve end-user documentation to reduce associate and Manager learning curve

· Serve as the interface with the FCs to drive execution of software changes

· Serve as the interface with FCSW to provide input on software design to support lean processes and standard work

· Serve as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritize when resources become available

· Assist FCs with understanding best use of software features

Support tools deprecation & site communication

The ideal candidate will demonstrate bias for action, have strong customer empathy, will think big, and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights, launching successful new products, and developing strong relationships with global internal stakeholders. The candidate will possess attention to detail, excellent communication skills, the ability to drive consensus across multiple stakeholders and be a great team player. The ability to work independently and deal with an ambiguous environment is a must.• A completed Bachelor’s Degree is REQUIRED

• 3+ years Management experience in a manufacturing, production or distribution environment

• Cross-functional project management experience

• Process improvement experience via Kaizens and other LEAN tools

• Experience using and communicating performance metrics

• Candidates must be flexible to work weekends and/or overnight shifts

• Travel up to 40% within INFC required

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