Amazon

Cloud Support Engineer (Level 3), Device OS

Posted On

Dec. 9, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

Feb. 11, 2025

Job Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Dash Button. The Device OS team is a big part of creating these innovative devices at Lab126 providing the core OS, platform, features and components.

In the Device OS group, we are inventing the future for consumer electronics and are looking for a Cloud Support Engineer to support us to bring the vision into reality and solve real world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. The team supports scalable cloud solutions that enable our partners to quickly build and launch services/ devices quickly in a cost-effective way. If you love to troubleshoot and support quality platform for our consumer electronic devices while working with a world class, highly accomplished team, we would love to talk with you.

As a Cloud Support Engineer, you will technically contribute to a complex charter of supporting T1 cloud services for Device OS. You will support the roadmap of multi year business critical cloud technology solution which will be rolled out of multiple devices across millions of devices. You will troubleshoot, triage and support various AWS environments, manage availability, latency and performance of our mission critical services and prevent problem recurrence. You will work closely with Platform and application teams to ensure the highest level of quality for the Device OS deliverable.

Key job responsibilities
Support and maintain AWS infrastructure and resources, working on monitoring solutions.
Software deployment support in staging and production environments.
Troubleshooting, diagnosing and fixing production software issues.
Handling incoming tickets, including extensive troubleshooting tasks
Develop tools to aid operations and maintenance- 1+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Knowledge of programming languages such as C/C++, Python, Java or Perl

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