Amazon

Manager III, ACES, Amazon Fresh/SSD Operations

Posted On

Dec. 30, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

Jan. 21, 2025

Job Description

Fresh & SSD is the fastest delivery on Amazon platform, serving our customers with gourmet of catalogue from electronics to grocery. Are you interested in being a part of this exciting journey?

Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Operations teams are responsible for overall performance management. The Ops team is also involved in launching new FCs and stabilizing its operations. Constant benchmarking with INFC processes and efficiency goals is one of the important task Ops team will undertake.

Manager III, ACES
This role entails driving Think Big programs with respect to processes. The role would involve standardization efforts, act as liaisons with other departments and run cross functional projects in close collaboration with Product, Tech teams across different geographies.
The position's mission is to help Prime Now succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by running Think Big initiatives and coordinating the top business efforts/projects.

Responsibilities:
The position will be owning national programs as well as implementation at site. He/She will be working with site Ops team to:
· Identify areas of step improvements
· Use the PDCA methodology to drive small scale improvements in quality and customer experience
· Use the Kaizen to drive large scale process improvements
· Dive deep on customer complaints and lead change to improve customer experience· Previous experience in operational logistics/supply chain, manufacturing, transportation, general management or engineering role . Prior experience of working in AFTlite/FaaST/AFT systems (preferably as SME) · Knowledge of Quality, Lean, Six Sigma and Kaizen technique is preferred · Ability to travel up to 50% of time to analyze, implement, monitor best practice solutions. · Excellent analytical skills to evaluate complex processes and financial scenarios. · Strong communication skills (written and verbal) · Demonstrate strong track record of team leadership within a large scale rapid and process driven environment, whilst also being able to handle multiple projects. · Sound business acumen · Excellent working knowledge of MS Excel, MS Word and related software · Graduation in any subject

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