Amazon

Head, Lifecycle Experience Products, IES Shopping

Posted On

Jan. 6, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Technical

Apply By

Jan. 28, 2025

Job Description

At Amazon, we strive to create seamless, engaging, and delightful experiences that keep customers returning time and again. As the Head of Lifecycle Experiences, you will lead the charge in building products and programs that programmatically drive customer engagement—spanning from a customer’s first purchase to fostering sufficient frequency so they return organically.

Over the past three years, this team has launched innovative solutions such as gamified customer actions and a points-based rewards program, driving deeper engagement and repeat behaviors. Your challenge is to build on this foundation, delivering experiences that are as fun and delightful as they are effective and efficient.

Key Responsibilities:
* Define and execute strategies that build long-term customer relationships, from onboarding to retention.
* Innovate and launch experiences that encourage repeat purchases and organic engagement.
* Creative Product Leadership: Design fun, engaging, and delightful customer experiences that stand out in a competitive landscape.
* Data-Driven Decision-Making: Develop a robust science-based approach to measure program incrementality and reward efficiency

Team Leadership:
* Lead and inspire a multidisciplinary team of Product Managers, Program Managers & Marketing Managers
* Foster collaboration across functions to drive seamless execution and continuous innovation.
* Cross-Functional Collaboration: Partner with internal stakeholders across categories, marketing, and technology to ensure alignment and adoption of lifecycle initiatives.
* Executive Engagement: Regularly present strategies, progress, and outcomes to senior leadership (VP+ level).

Qualifications
* Customer-Centric Product Development: Building experiences that resonate with millions of customers.
* Analytical Problem Solving: Leveraging data to measure impact, optimize programs, and make informed decisions.
* Creative Innovation: Designing unique and memorable customer engagement programs.
* Proven leadership experience managing cross-functional teams in high-growth, fast-paced environments.
* Exceptional verbal and written communication skills, with the ability to influence senior stakeholders effectively.
* A passion for customer obsession, innovation, and excellence in execution.

Why Join Us?
This is a high-visibility, high-impact role at the heart of Amazon’s efforts to create world-class customer lifecycle experiences. Your work will define how customers experience and interact with Amazon, setting benchmarks for lifecycle programs in emerging markets and beyond.

About the team
We are IES Shopping _Next_
At IES Shopping _Next_, we invent new ways to delight shoppers. Our mission is to build innovative, ground-up business and customer experiences that resonate with shoppers in emerging markets.

We achieve this by deeply understanding the behaviors of all our stakeholders—shoppers, influencers, sellers, and advertisers—and by continuously testing new experiences to surprise and delight them.- Bachelor's degree
- 12+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience leading cross-functional team of PMs, Pgm Managers, BD & Marketing

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