Amazon

Technical Support Engineer, Selling Partner API Risk Technologies

Posted On

Jan. 7, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

Jan. 28, 2025

Job Description

Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of sellers around the world to run their business on Amazon's Marketplaces. We are developing and operating distributed systems at unprecedented scale leveraging AWS technologies to deploy high-quality solutions into a cloud based architecture.

You will be a member of a world-class software development team that is comprised of Software Dev Engineers and Support Engineers. The team is responsible for developing, maintaining, and scaling the API endpoint to support our growing customer base and the work environment is fast-paced and collaborative. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.

As a Technical Support Engineer you will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. Key metrics you will be contributing to are towards the health of our systems measured by the volume of reported issues and time to resolve issues. You will also be responsible for writing large scale Big Data queries to process information from multiple sources in order to aid in risk decision making.

You will have the opportunity to participate in the design and implementation of an exciting greenfield project, overcoming complex technical, business, and customer experience challenges at scale. You will work in a fast-paced environment and take on unique challenges that will have a highly visible impact on our growing business. You will partner with our technical teams to improve the quality of our Risk team.

As a member of a world-class product development team, you will thrive in a collaborative work environment. This job will require a unique combination of flexibility, innovation, troubleshooting, creativity, leadership skills, and drive to solve customer-facing and operational issues. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.

Additional details regarding the SP-API Risk Technologies team:
* Our mission is to preserve Partner trust by providing continuous and reliable protection for Selling Partner data through developer gating, compliance monitoring, risk analysis, and policy enforcement.
* We will improve risk prevention through informed and automated vetting processes focused on improving our ability to stop bad actors at the door.
* We will monitor to ensure utilization is compliant with policy and provide actionable insight.
* We will analyze developer data to drive prompt detection of risky behavior and enforce compliance with our 3P development community to ensure a secure and fair platform.

Key job responsibilities
You are a technical lead on your team and act as a subject matter expert for one or more services. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You write large scale Big Data queries in order to aid in risk detection decision making.

You work with other Amazon leaders to share ideas and improve support across the company. You take a role in the strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions. - 4+ years of technical support experience
- Experience scripting in modern programming languages
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Experience in agile/scrum or related collaborative workflow

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