Amazon

Program Manager, Quality Programs

Posted On

Jan. 22, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

Feb. 11, 2025

Job Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To maximize the selection of products available to customers, Amazon engages with Sellers, Vendors and Brand Owners who offer their catalog of products on Amazon's global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface for this customer group. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses.
Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?

Role will consider applicants in BLR, ORK10 and SJO.

Key job responsibilities
1. Advocate on behalf of Selling Partners in all engagements with SPS Operations, OP operations Product and Business teams.
2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.
3. Deliver program initiatives and improvements based on Selling Partner feedback and Quality audit results.
4. Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.
5. Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.

Basic Qualifications
1. 2+ years of project and/or program management experience
2. Proficient in Excel - Prior experience on Advanced excel, conditional formatting, Vlookup and VBA macros.
3. Competent business and technical writing skills.
4. Analytical skills – has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions.
5. Strong verbal and written communication skills.
6. Bias for action and high on ownership
7. Strong attention to detail and organizational skills. Able to prioritize in complex, fast-paced environment
8. An ability and interest in working in a fast-paced, ambiguous and rapidly-changing environment.

Key job responsibilities
1. You must be an advocate on behalf of Selling Partners in all engagements with SPS Operations, QP operations Product and Business teams.
2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.
3. Deliver program initiatives and improvements based on Selling Partner feedback and Quality audit results using Outcome Accuracy, Issue Resolution and Communication Proficiency.
4. Contribute to WBR, QBR, strategy documents and OP1 planning
5. You will be expected to lead teams, whether directly or indirectly, to collaboratively deliver valuable results in a timely manner.
6. You must have the ability to identify opportunities through audit data and influence organizations to gain support and overcome resistance with data and persuasion. You will be required to use audit data and stakeholder input to determine prioritization on tasks.
7. You will be required to create mechanisms to help streamline and track incentives and minimize duplication of effort.
8. Experience working with SPS processes and stakeholders would be preferred
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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