Amazon
Program Manager, AMXL ACES
Job Description
To drive process excellence for IN AMXL (Amazon Extra Large) Fulfillment Business, we are currently looking for an ACES Manager.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization for the FC (Fulfillment center) network. You will centrally drive programs that contribute to the optimization of the FC Operations, providing operators with sufficient knowledge and appropriate tools to improve performance.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities
The FC ACES manager will be working with Operations leaders, 3P partners, Category and other cross functional teams for IN AMXL FC network to -
(1) Deploy the FC Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in IN AMXL.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for FC ops/ACES for IN AMXL network
- 2+ years of program or project management experience
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