Amazon

Program Manager, Growth & Acquisition, IN FBA & MCF

Posted On

March 25, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

April 15, 2025

Job Description

Multi-channel fulfillment (MCF) is a nationwide integrated fulfillment solution by Amazon for third-party sellers – enabling them to provide fast and efficient delivery to their customers from all their sales channel including D2C. MCF enables Selling Partners to hand over the heavy lifting of warehousing, inventory management, invoicing, logistics, payment processing and delivery returns to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. This enables third-party sellers to provide Amazon like fulfillment experience to their D2C customers.

The IN FBA/MCF team is looking for a Program Manager to bring transformative improvements in Seller experience, drive business growth and reduce Supply Chain cost and defects. You will be responsible for building new mechanisms to improve key areas of externalizing fulfilment technologies and defining the best in class Seller experience for our Selling partners, including new seller acquisition to MCF, drive sales funnel improvements, defining and managing SOPs for ISV partner engagement. The role is a high impact role which typically involve defining the charter and goals, driving cross functional initiatives to achieve the goals, designing and building complex new processes, and setting up GTM avenues, operating mechanisms including reviews across multiple business verticals. You will work closely with a cross-disciplinary team of account managers, product managers, and external partners across the FBA & MCF business.

A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities, relationship building skills and superb project management capabilities.

Key job responsibilities
Key job responsibilities
1) Drive API integration support for new MCF customer onboarding
2) Develop and optimize new seller acquisition funnel to improve potential conversion on MCF
3) Build and maintain relationships with third-party integrators to expand MCF adoption
4) Partner with Direct Sales (DS) team to monitor seller performance and seller ramp up on MCF
5) Conduct competitive analysis of User Experience (UX), pricing, and processes across IC, Fulfillment Centers (FC), Last Mile (LM), and Third-Party Logistics (3PL) players
6) Establish standardized onboarding processes to reduce time-to-launch for new sellers
- 2+ years of program or project management experience

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