Amazon

Sr. Program Manager - Seller Reimbursement Tool

Posted On

April 15, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

May 6, 2025

Job Description

Amazon seeks a talented Senior Program Manager to manage business operations for it’s Selling Partner reimbursements tool (called SAFE-T) at its India headquarters, based in Bengaluru. The ideal candidate will be enthusiastic about driving improvements to Selling Partner experience across multiple countries. S/he/They will work in close partnership with operations teams, finance, forecasting & planning teams, audit teams and reimbursements owners in various geographies to identify and drive improvements. S/he/they will regularly report on metrics related to reimbursements for different business reviews and track Selling Partner feedback.S/he/They will influence product roadmap for SAFE-T tool basis the multi-dimensional inputs from stakeholders.
A successful candidate will be passionate about Seller Partner experience as well as operational excellence. S/he/they will be detail-oriented with an eye to identify automation and operational excellence opportunities.
S/he/they will have credibility with leadership and will be able to work in a fast-paced environment, creatively solve complex issues; in addition, the candidate will thrive in working with large data warehouse environments, has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Selling Partners and operations.

Key job responsibilities
1. Identifying process improvements to reduce Selling Partner friction and operational load.
2. Partnering with reimbursement owners from various geographies to deep dive into Selling Partner feedback and metrics. Identify and implement policy changes and mechanisms to improve Selling Partner experience (SX)
3. Work in close collaboration with stakeholders and leaders from operations to identify opportunities to improve Standard Operating Procedures
4. Review upstream trends and work closely with reimbursement owners in various geographies to manage claim volume forecasting.
5. Review claim audit insights and drive action items across various geographies
6. Own business reviews on automation and SX with leadership across operations and reimbursements.
Keys to success in this role includes exceptional program management, strong communication, collaboration skills, and analytical skills. The candidate needs to be able to coordinate across multiple work streams, use data and customer anecdotes to build strong business arguments and be able to communicate clearly appropriate actions.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient in written and oral communications; able to produce concise, relevant, strategically-driven documents and presentations to leaders.

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