Amazon

Manager III- Executive Escalations, RCES

Posted On

April 15, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

May 6, 2025

Job Description

We are seeking an experienced professional to join Registration and Compliance Executive Escalations Support Team. Manager, Risk Managers (RMM) will lead team which will be responsible for close looping the Executive Escalations (EEs) through a structured Write-up (WU) process, for Director + stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with Registration, Compliance and Regulatory program teams for investigation, RC/PA finalization and seeking directors and higher approval and alignment.

Key job responsibilities
The role requires maintaining comprehensive industry expertise to guide leadership on emerging trends and their operational impact, while driving continuous improvement through competitive benchmarking and seller feedback analysis. The position involves making strategic risk mitigation recommendations, challenging established norms when necessary, and developing detailed action plans with measurable outcomes. The RMM builds and mentors high-performing teams, actively participating in recruitment and talent development while fostering a culture aligned with leadership principles. Operating with significant autonomy, they navigate complex, ambiguous scenarios and deploy frameworks to ensure consistent executive escalation processes. A crucial aspect of the role is empowering teams to make independent decisions while maintaining unbiased investigations and high standards. The RMM engages directly with senior management and director-level stakeholders across Registration, Compliance, and Regulatory programs, seamlessly coordinating between risk, program, product, and operations management. They are responsible for aligning senior stakeholders on executive escalation strategies to consistently meet SLAs, particularly during disagreements, while developing comprehensive strategies for team growth and development. Success in this role requires exceptional stakeholder management, strategic thinking, and the ability to balance risk mitigation with operational efficiency.

About the team
The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon's global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience.
· Experience defining program requirements and using data and metrics to determine improvements
· 5+ years of experience delivering cross functional projects
· 5+ years of experience in program or project management
· 5+ years of experience working cross functionally with tech and non-tech teams
· Bachelor’s degree required.
· 5+ years of relevant experience in Project Management.
· 5+ years managing global stakeholders in cross-functional projects.
· Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management.
· Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined. Agility to change directions quickly as needed.
· Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions.
· Positive, proactive and always able to exercise great judgment.
· Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative.
· Ability to operate simultaneously and effectively in both tactical and strategic mode.

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