Amazon

Product Manager, Returns and Rejects, Amazon Smart Commerce

Posted On

April 21, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Aug. 5, 2025

Job Description

Are you someone who is passionate about thriving with Zero to One challenges & love building new strategic businesses? Do you thrive in a fast-paced environment in which you have the opportunity to influence change?

We are looking for a single threaded owner to lead initiatives in reducing Returns and Rejects (RRR) for D2C brands.

Key job responsibilities
Key job responsibilities
1. Design and implement end-to-end returns management solutions for D2C brands on Smart Commerce
2. Create automated returns reconciliation and refund settlement systems to streamline merchant operations. Develop analytics solutions to track returns metrics, identify patterns, and generate actionable insights
3. Design and optimize the seller experience for RTO solutions across e-commerce service providers (eSPs)
Develop prepaid incentivization programs to shift customer behavior from COD to prepaid payment.
4. Partner with Data Science teams to implement ML models for returns optimization and fraud prevention
Implement AI/ML solutions for return fraud detection and prevention
5. Work cross-functionally with Engineering, Product, and Operations teams to deliver scalable solutions
6. Collaborate with merchants to understand pain points and implement effective returns solutions

About the team
The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a solution to enable sellers to set up their website & scale their independent online business serving their customers with the most effective ways possible. In other words, we want to be the one stop shop for all e-commerce needs of small & medium D2C brands.
(https://smartcommerce.amazon.in/)- 3+ years of product management experience
- Experience managing technical products or online services
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Tableau, Essbase or Cognos)

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