Amazon

Sr. Operations Mgr. NACF, GSRC, Global Solutions and Risk Compliance

Posted On

May 6, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

May 27, 2025

Job Description

As a Sr. Manager in GSRC you lead the goals, strategy and approach definition for one or multiple compliance and/ or supply chains programs. You leverage GSRC central functional teams like Quality, Capacity Planning, Process Excellence, to onboard and set up new processes within GSRC to deliver against customer requirements. You focus on setting up processes that scale and partner with tech teams to continuously improve your processes and overall GSRC productivity. Your primary role will be to be the glue between our program teams and operations teams, with accountability to operationalize programs end to end. You will collaborate across teams and regions, cutting through ambiguity and getting business inputs (e.g., EUDR Program, NACF) and SLA requirements, turning these into strategies, goals processes and mechanisms with our operations, capacity planning, workforce management, training and development, quality analytics and tech teams, and making sure that we deliver with high quality consistently.
Our space is complex and high impact, working with evolving business requirements and needs, and a mandate to elevate compliance while simplifying our processes. A successful candidate will distill diverse inputs from multiple stakeholders to set a vision, design strategy, and achieve consensus on goals and priorities for their given compliance function. Working with internal or external cross-functional teams to build scalable processes, you will increase operational efficiencies; provide timely and unambiguous guidance to business and program partners for decisions to be taken that are consistent with strategic objectives; participate in mentoring and peer development; and be willing to roll up your sleeves and build with us.
Our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and were happy to support that so you can have a productive and well-balanced life both in and outside of work.
This is an individual contributor role and we are open to hiring candidate to work out of one of the following locations:
• Bangalore, KA, IND
• Pune, IND
• Luxembourg, LU

Key job responsibilities
This job description outlines the expectations for a Sr. Manager, highlighting the necessary skills, responsibilities, and qualifications for the role.
• Work with compliance and supply chain organizations, forecasting & capacity planning teams to design and operationalize programs, processes, tools, technology, staffing models, and process improvements.
• Create program and business facing data, metrics and mechanisms for performance, defects and goals. Prepare regular business reviews on program progress, effectiveness, and areas for improvement.
• Provide timely and clear guidance and communication to business partners for decisions against strategic objectives.
• Ensure that all operational activities align with business requirements. Validate data deep dives and present a true picture of the program health status. Identify wider opportunity from defect signals, for both compliance and business enablement.
• Coordinate the building and maintenance of globally consistent processes for the Operations team to fulfil compliance obligations against.
• Work closely with compliance program policy teams and forecasting & capacity planning teams to design and manage programs, including processes, tools, technology, and staffing models. Review process improvement initiatives to ensure alignment with program strategy/tenets or take up policy changes with Program STLs. Provide cross node visibility on initiatives and put together teams to collaborate on common goals.
• Improve SOP health status and drive the correct review mechanism for all SOP changes, to ensure standardization across regions.

About the team
About the team
GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon’s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon’s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA.
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent

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