Amazon

RCO WFM PM I, Registration & Compliance

Posted On

June 2, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Customer Service

Apply By

June 24, 2025

Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
The Program Manager will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and work with all critical stakeholders to drive process, technology improvements and own end to end projects related to Capacity planning, WFM, Cost and Queue Management. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and team members, associates, in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following:

1. Program Management:
a. Demonstrate knowledge of improving processes through project management mechanisms/methods and can perform complex analysis when exposed to unstructured and structured data.
b. Design/develop/deploy (process) scalable mechanisms of global R&C functions through industry standard practices
c. Work with leadership team to drive critical business initiatives.
d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects.
e. Drive and influence multiple stakeholders on project improvement opportunities
f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices.
g. Manage multiple projects requiring frequent communication, organization/time management and problem solving skills.
h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives.
I. Communicate across all levels on project and program progress.- 2+ years of program or project management experience

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