Amazon
Investigation Specialist, IN ReCommerce
Job Description
Amazon Renewed is a WW program and was launched in India in January 2017 with a vision to build a trusted one stop destination for customers to buy non-new products with the same trust and convenience as buying New products on A.in, while also enabling A.in sellers to recover better realization for their returned products.
We are seeking an experienced candidate to help contribute to the growth of Renewed business in IN. The ideal candidate will be a self-starter with a strong bias for action, and curiosity and willingness to learn and grasp new concepts/learnings and implementing it quickly.
Key job responsibilities
The key responsibilities in this role will be to (but are not limited to):
• Identify and onboard business partners with the necessary capabilities to repair and enhance the condition of customer-returned products, aiming to increase recovery for sellers and enhance business on the Renewed marketplace.
• Establish and maintain regular communication with repair partners, closely monitor inventory status, and track quality metrics for each partner.
• Develop and implement programs aimed at improving the yield and quality of the repair program.
• Proactively gather and analyze feedback from sellers and vendors (Voice of seller/vendor) to identify areas for concerns and implement effective solutions.
• Lead and deliver on strategic projects aimed at enhancing the capabilities of the program to accommodate the increasing selection of categories and improve seller recovery rates.- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
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