Amazon
Investigation Specialist Sr, SAFE-T
Job Description
Sr. Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.
Key job responsibilities
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.• Written and verbal communication skills including the ability to comfortably engage with internal and external customers
• Leverages team knowledge across several specialty areas to help resolve recurring customer issues
• Demonstrate the ability to self-manage on priority tasks and objectives
• Ability to work independently and demonstrate sound judgment in ambiguous situations
• Fast learner who seeks out and generously shares best practices.
• Apply Critical thinking for any judgement provided on a task.
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