Amazon

Senior Program Manager, IPV Process OPS

Posted On

July 18, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Aug. 5, 2025

Job Description

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities
- Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
- Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
- Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
- Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
- Effective design, implementation, execution of the Change Management related to new program launches- Bachelor's degree
- Prior risk experience is an added advantage
- Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- Good oral, written and interpersonal communication skills
- Demonstrated ability to work well in a team environment and work under tight deadlines
- Influencing skills and negotiation skills
- Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
- Ability to motivate and focus people resources where there is no direct reporting relationship
- 7+ years experience in program or project management
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years experience working cross functionally with tech and non-tech teams

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