Amazon

City Manager, Amazon Flex

Posted On

Dec. 3, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

Feb. 24, 2026

Job Description

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.
In this role, you will be a part of a program team working on delivering last mile capacities as a program manager

Program Manager
- Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines
- Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
- Work with key stakeholders across various functions to define, launch and drive programs
- Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
- Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
- Will positively impact the operating cost through technology and process interventions
- Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
- Interact with senior IN and WW leaders, in discussions and through well written narratives
- Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

Requirement:
- Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon
- Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results
- Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth
- Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders
- Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo.
- Thorough understanding about last mile delivery operation processes is a plus
- Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls
- Strong judgement and decision-making skills to balance customer experience with financial impact
- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 2+ years of managing stakeholders in cross-functional project experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements

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