Amazon

Program Manager, IN-SME

Job Description

The Global Specialty Fulfillment (GSF) Team is responsible for building and driving the next generation of operational infrastructure for Amazon's Hub-Spoke business to deliver best-in-class customer experience at the fastest speeds and other upcoming exciting new businesses. Online grocery and ultra-fast delivery are growing at an exponential rate, and with planned expansion, we expect volume to grow by several orders of magnitude this year and beyond. Join our team of Fulfillment and Distribution networks across India serving highly engaged customers! This is a unique opportunity to play a key role in groundbreaking initiatives, solving challenging and interesting problems as we build the first-ever distribution network and operational capabilities tailored to grocery and ultra-fast customer offerings.

Key job responsibilities
As a domain expert and consultant for all system/process queries, you will:

a. Serve as SME for AFTX and FaaST systems. Be a SPOC for GSF Distribution, resolving system and API-related issues for IB (VAST, ePOD, etc.) and OB (MTR, Rodeo, among others). Identify appropriate teams to raise SIMs and work on swift resolution.

b. Act as domain interface with external teams (AFT/FaaST/Trans/Category/SnOP) on system or process-related issues. Own mechanisms for updates and blurbs in MBRs regarding systemic changes and progress on plans.

c. Lead network-level best practice identification, design, and standardization. Benchmark with NA/IN operations on processes, execute must-haves, and own OP requirements.

d. Collaborate with network SME to follow up on critical tickets (Severity 3 and above) for resolution.

e. Provide startup support for launching FCs through testing and launch configurations. Create SOPs and train ops teams on UAT testing. Work toward simplifying testing and reducing time to launch.

f. Own process development for new tools and/or process design related to AFTx/FaaST.

g. Serve as the interface between network SME and FC to drive execution of software/process changes.


- Experience defining and implementing process improvement initiatives using data and metrics
- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field


Jobs at Bengaluru

Oracle

Oracle Fusion HCM Technical Senior …

Professional

Bengaluru, Karnataka

View Details

Last Date: May 12, 2026

Oracle

ORMB TechnoFunctional Support - Tec…

Professional

Bengaluru, Karnataka

View Details

Last Date: May 13, 2026

Oracle

Oracle Application Lead Developer/I…

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 4, 2026

Amazon

UX Designer II, RBS Brand Experienc…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: March 10, 2026

Oracle

HCM Functional Architects (ALL ORAC…

Professional

Bengaluru, Karnataka

View Details

Last Date: July 7, 2026

Accolite

Broadridge Regulatory Reporting SME…

6 - 15 Years Exp.

Bengaluru, Karnataka

View Details

Last Date: Feb. 28, 2026

Oracle

Client Success Specialist V

Professional

Bengaluru, Karnataka

View Details

Last Date: March 11, 2026

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: June 8, 2026

Oracle

Senior Software Developer - Oracle …

Professional

Bengaluru, Karnataka

View Details

Last Date: March 16, 2026

Oracle

Principal Software Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: April 21, 2026

Oracle

Software Developer 2

Professional

Bengaluru, Karnataka

View Details

Last Date: May 11, 2026

Oracle

Principal Consultant- EBS Apps Tech

Professional

Bengaluru, Karnataka

View Details

Last Date: April 25, 2026




More Jobs at Amazon

Amazon

Procurement Manager, APAC PROCUREME…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: March 3, 2026

Amazon

Software Dev Engineer 2, Prime Vide…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: March 10, 2026

Amazon

Live Operations Manager, Prime Vide…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 3, 2026

Amazon

Associate, Quality Services

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: March 10, 2026

Amazon

Software Development Manager, Relay…

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: March 10, 2026

Amazon

Applied Scientist II, Selection Mon…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: March 3, 2026

Amazon

Sr. Industrial Hygienist Field, Wor…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: March 3, 2026

Amazon

ITL - Lab Incharge, All Process pat…

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: March 10, 2026

Amazon

Associate, ML Data Operations, GO-A…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 10, 2026

Amazon

Training Specialist

Freshers/Experienced

Bhubaneswar, Odisha

View Details

Last Date: March 3, 2026

Amazon

Data Center Technician (DCO), Data …

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: March 3, 2026

Amazon

Software Development Engineer II, D…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: March 10, 2026




Actively Recruiting Companies at Bengaluru, Karnataka