Amazon
Investigation Associate, Middle Mile Product & Technology
Job Description
Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
- Conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve daily/weekly/monthly targets and quality standards for investigations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Share inputs for SOP enhancements- Meet productivity, quality and other hygiene metrics/ goals
- - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- - Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
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