Amazon

Program Manager, WW External Fulfillment

Posted On

March 10, 2026

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

March 31, 2026

Job Description

Come and join the Seller Fulfillment Services Team!
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.

Key job responsibilities
Identify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.

Drive development efforts and manage priorities for project/program completion, including operational solutions.

Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.

Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.

Evaluate effectiveness of current or future fulfillment channel performance.

Collaborate with other departments to integrate with business systems and processes.

Resolve problems concerning transportation, logistics systems, supply chain and fulfillment operations.

Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.

Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements

About the team
The WW MFN Program team is a worldwide program and insights organization that ensures the Merchant Fulfilled Network (MFN) delivers accurate, reliable, and predictable delivery experiences at global scale. We operate as the central control tower for MFN quality, improving customer and seller trust by identifying and eliminating root-cause defects across systems, policies, carrier execution, and operations, rather than absorbing issues through manual work or downstream support.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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