Amazon

Senior Program Manager, Pricing Portfolio, Last Mile Delivery Programs- Hub and AmFlex

Posted On

March 11, 2026

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

March 31, 2026

Job Description

We are seeking an experienced Sr. Program Manager to lead our pricing portfolio strategy for Amazon Flex and Amazon Hub operations. This role requires a data-driven leader who can balance analytical rigor with hands-on operational excellence to optimize earnings and capacity across our last-mile delivery network.

Key job responsibilities
### Pricing Strategy & Management
- Own and manage the end-to-end promotions portfolio for Amazon Flex and Amazon Hub operations
- Track, analyze, and optimize pricing structures to ensure competitive positioning and operational efficiency
- Develop and maintain pricing models that balance worker earnings, operational costs, and business objectives
- Conduct regular industry benchmarking to ensure competitive compensation structures
### Earnings Performance Management
- Monitor and manage earnings per hour (EPH) metrics across all stations and regions
- Identify stations with below-benchmark EPH performance and develop intervention strategies
- Design and implement corrective action plans to improve worker earnings and retention
- Establish EPH targets and KPIs aligned with business goals and market conditions
### Operational Excellence & Field Engagement
- Travel regularly to last-mile stations experiencing capacity constraints due to pricing issues
- Conduct Gemba walks to observe operations firsthand and identify root causes of pricing-related challenges
- Partner with station leadership to troubleshoot operational problems affecting earnings and capacity
- Build strong relationships with field teams to ensure pricing strategies are operationally viable
### Analytics & Reporting
- Develop comprehensive dashboards and reporting mechanisms to track pricing effectiveness
- Analyze trends in worker behavior, earnings patterns, and capacity utilization
- Present insights and recommendations to senior leadership on pricing optimization opportunities
- Use data to drive decision-making and measure impact of pricing interventions
### Stakeholder Management & Collaboration
- Partner with Finance, Operations, HR, and Product teams to align pricing strategies
- Communicate pricing changes and their rationale to diverse stakeholder groups
- Influence cross-functional teams to implement pricing recommendations
- Serve as the subject matter expert on gig-worker and store pricing dynamics
- 8+ years of program or project management experience
- 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven track record of managing pricing strategies or compensation programs at scale

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