Google

Technical Solutions Engineer, Databases

Posted On

March 4, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 20, 2025

Job Description

Contribute to Supportability Engineering with product, Site Reliability Engineering and engineering to improve product quality and reduce contact rate. Interact with SRE, Vendor teams to drive high-quality response to outages and minimize impact on customers, improve experience for Oracle-on-GCP by developing best practices lerarned from other customers.
Act as SME for internal stakeholders in engineering, Sales and external partners to resolve technical deployment obstacles and improve Oracle interoperability with GCP and other products.
Learn GCP native databases and help customers migrate from legacy to modern GCP databases (Spanner, BigQuery).
Work as part of a team of TSEs globally to ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours shifts.
Understand customer impact, handle escalations through diagnosis, trouble-shooting ,resolution on Google Cloud Platform (GCP) products through excellent customer management.

Minimum qualifications:

Bachelor’s degree in Computer Science, Engineering or equivalent experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

Public cloud certifications or database certifications.
Experience collecting and analyzing common trace files, network packet tracing, memory dumps, analyzing operating system performance metrics (OS), metrics for network, memory, processing and input/output(IO) troubleshooting.
Experience with SQL database administration, Cloud networking solutions, or distributed computing.
Experience with IaaS Solutions on public cloud, on-premise or hybrid cloud computing.
knowledge of Linux/Unix or Windows systems.

Bachelor’s degree in Computer Science, Engineering or equivalent experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

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