Google

Product Manager, Creator Support, Creator Admin

Posted On

Sept. 13, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 3, 2024

Job Description

Define the product vision, strategy, and roadmap for improving the internal tools for employees such as agents to easily diagnose and address creator issues.
Work with support agents, subject matter experts, and other internal users to develop effective solutions to help them support creators when they get stuck.
Collaborate closely with Engineering, UX Design, and Research teams to design, engineer and deliver innovative, compelling, and effective product experiences for our internal support users.
Partner with product teams across YouTube BizTech, and Google Customer Engagement to ensure Creator Support Tools fit seamlessly into the overall tooling ecosystem (e.g., Cases, Salesforce).

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in product management or related technical role.
2 years of experience taking technical products from conception to launch.

Preferred qualifications:

Familiarity with customer/user support (i.e., driving down escalation volume, cost per user; improving first time resolution, TRT, AHT, CSAT - at scale).
Ability to build strong relationships with cross-functional partners.
Outstanding influence and executive communication skills.
Analytical skills to generate insights from support data to identifying issues and prioritizing.

Bachelor's degree or equivalent practical experience.
5 years of experience in product management or related technical role.
2 years of experience taking technical products from conception to launch.

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Creators fuel YouTube's success, and we're committed to being there for them, especially in critical moments. The Creator Support product team designs and builds systems to support creators through authoritative data, internal tools, creator facing products, and advanced technologies like our AI-powered virtual help assistants. We strive to make every interaction easy, helpful, and empowering

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

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