Morgan Stanley

Quality Control –Client Onboarding and Reference Data Services – Director, Operations, Risk, Regulatory & Resilience

Posted On

April 1, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 4, 2025

Job Description

We’re seeking someone to join our team as a Director in Client Onboarding & Reference Data Services (CORDS) to support the KYC CDD Refresh team in Bengaluru which is responsible for managing the refresh program across global jurisdictions.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Team Specialist position at Director level within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

•   Quality Control Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation
•   Performing quality control testing and driving process improvements
•   Reviewing customer databases (i.e. data checks on the core system of Morgan Stanley and review of the records of existing clients)
•   Raising and escalating potential quality assurance, process or policy issues
•   Reviewing data and documentation to ensure they meet regulatory requirements.
•   Providing status reports and escalating issues to management, as appropriate
•   Partnering with the KYC production team to collect required documents and associated information to meet all regulatory and internal policies.
•   Act as a subject matter expert on required AML/ KYC documents and process.
•   Share knowledge and experience with team members to ensure a consistently high level of performance.
•   Leading detailed analysis with line staff and wider Ops groups to proactively identify, analyze and quantify manual inefficiencies and determine how processes can be improved with available resources and tools.

What you'll bring to the role:

•   Bachelor’s degree, Minimum 8 to 11 years’ experience working in an AML/KYC role required – Checker / QA
•   Strong ability to meet quality and performance metrics agreed under QA service level agreements.
•   Proficiency level of English knowledge
•   Excellent written and verbal communication skills
•   Outstanding attention to detail, Professional computer skills (including Excel), quick adaption to new systems.
•   Understanding of the regulatory landscape
•   Ability to interact effectively with others across departments, regions and time zones.
•   Advanced skills in Microsoft Office applications, Understanding of Power BI, Alteryx
•   Previous employment in a multi-national organization
•   Experience in the financial industry or equivalent background.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

At Morgan Stanley India, we support the Firm’s global businesses across Institutional Securities, Wealth Management and Investment management, as well as in the Firm’s infrastructure functions including Technology, Operations, Finance, Risk Management, Legal and Corporate Services. Morgan Stanley has been rooted in India since 1993, with modern campuses in both Mumbai and Bengaluru. Learn more about our unmatched culture in Morgan Stanley India.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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