Oracle
Senior Technical Analyst
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues. Candidate should be good in EPM abilities primarily on BI+/Financial Reporting/ ARCS / EPRCS / FCM. Functional or Technical Knowledge on these applications.
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