Oracle

Senior Technical Analyst

Posted On

Feb. 9, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Aug. 7, 2024

Job Description

Oracle Digital Assistant / Clinical Digital Assistant Support Engineer
Job Description
As a member of the Oracle Digital Assistant and Clinical Digital Assistant organizations, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical and technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our service. As a primary point of contact for customers, you are responsible for facilitating customer relationships and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.
We support with two of the most cutting edge products in the Oracle catalog:
• Oracle Digital Assistant is a platform for creating conversational interfaces or chatbots. A chatbot simulates and processes human conversation (written or spoken in many languages), allowing humans to interact with applications and data as if they were communicating with a real person. We deliver a complete AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.
• Oracle Clinical Digital Assistant enables providers to leverage the power of generative AI together with voice commands to reduce manual work so they can focus more attention on patient care. It also makes it easy for patients to take self-service actions such as scheduling appointments or checking clinical information at their convenience using simple voice commands.

Responsibilities:
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Digital Assistant and Clinical Digital Assistant customer base while serving as an advocate for customer needs. You will act as a liaison between Oracle employees and the customer with moderate direction from Senior Support Engineers, Product Management, Development and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

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