Oracle
Principal Systems Analyst - Support
Job Description
Senior Oracle Database Administrator responsible for supporting Global customers on cloud and non-cloud/on-premise platforms and catered through services like AMR, AM4HC, MCS.
Job description displayed in the job posting
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.
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