Oracle

Senior Support Associate

Posted On

March 4, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Aug. 31, 2024

Job Description

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 4-6 yrs of providing application support in the banking domain. Payments domain experience is desirable

Required Experience/Skill Set:

Strong customer service and support focus with a desire to deliver high quality service
Ability to multi-task, work under pressure and adhere to tight deadlines
4-6 years’ experience in hands-on application support analyst role
Strong technical skills (PL/Sql, Unix, Unix shell scripting)
Extensive problem solving and debugging skills
Ability to independently apply production upgrades
Experience in providing services to agreed SLA’s and OLA’s
Experience with working in an ITIL environment. ITIL foundation Certification desired
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office.
Basic knowledge of Java
Basic knowledge of PERL
Basic knowledge of RDBMs Oracle and MSSQL
Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, etc..)
Basic knowledge of containers (app Engine)
Working knowledge of TSQL and PL/SQL
Working knowledge of Linux and Windows OS
Working knowledge of KSH scripting
Working knowledge of Incident, Problem, Change, Release, & Request Management processes.
Knowledge of SmartStream TLM a plus
Knowledge of Informatica a plus.
Knowledge of Reconciliation business domain a plus

Responsibilities:

Be a SMEs for the given cluster of applications and their environments
Provide technical leadership
Resolve non KEDB issues/tickets
Drive Shift-Left strategy
Prepare and Maintain the overall KEDB as per defined Knowledge Management process
Identify scope for automation and focus on continuous improvements
Conduct RCA for the identified Problems along with Service Desk and Incident Managers
Drive execution of Problem Resolution Plans with other stakeholders
Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution
Provide inputs to project review documents / dash boards to senior management
Maintain application monitoring, performance tuning and testing
To examine potential areas for Service Improvement and raise proposals with the Service Manager

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