Oracle
Strategic Customer Service Manager (SCSM)
Job Description
Strategic Customer Service Manager (SCSM)
Department Database Cloud and Exadata Support Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with primary objective of optimal product and service experience for strategic accounts running business on Oracle’s Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA.
Job Description
Description
Strategic Customer Service Manager (SCSM) is an individual contributor role responsible for providing strategic customers with guidance and support needed to ensure successful and effective use of our Cloud/Exadata Database technology. The SCSM needs to have a strong technical background and possess leadership qualities. A successful candidate should have a firm grasp of Oracle core technology product set including Exadata, RAC, Data Guard, solid conceptual understanding of the server technology landscape such as Cloud Computing, Virtualization, and Engineered Systems, as well as exposure to challenges and practices of running a modern IT department.
SCSM will build long-term relationship with assigned customers; serve as a single point of contact and work proactively to drive adoption of known best practices and proactive patching compliance. SCSM will advocate for the customer and become a trusted advisor aligning with customer stakeholders up to and including C-Level. SCSM will coordinate activities with Oracle stakeholders (Sales account team, Engineering, Service teams) to support implementation of Oracle’s account strategy for the customer.
Career Level - IC4
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