Oracle
Technical Account Representative (TAM) 4
Job Description
• The candidate must have strong troubleshooting skills on Database and Database technology products• Expertise in Performance issue analysis and providing resolution• Guide customer on Oracle Database Best practices• Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.• Possess strong troubleshooting skills on Real Application Cluster• Should be able to guide and mentor team of engineers on Database Technology products• Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory• Knowledge on Oracle Enterprise Manager
Personal Skills
- Strong experience in service delivery and/or project management is required.
- Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
- Experience on Enterprise Customers is required
- ITIL as well as Price2/PMP certification highly desirable
- Excellent communication / relationship building skills
- Customer focused and results oriented
- Ability to work under pressure in highly escalated situations
- Organized with strong attention to detail
- Decision making / problem solving skills
- Ability to manage multiple concurrent activities (customer engagements)
- Highly professional: Ability to deal with senior and exec stakeholders with confidence
- Strong analytic skills and ability to pre-empt potential risks and issues
Career Level - IC4
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