Senior Technical Support Engineer (Private Cloud Appliance)
Last Date to Apply: Sept. 29, 2024
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Senior Technical Support Engineer (Private Cloud Appliance)
Job Description
Oracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.
Oracle is hiring expert technical support staff for its Private Cloud Appliance engineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation of Oracle Cloud@Customer deployments which is based upon Oracle Linux and Oracle VM technologies. By joining this proven team of Cloud professionals, you will assist customers worldwide in resolving issues requiring your wide-ranging skill set. It is essential for the analyst in this position to be capable of providing sufficient support to customers in a timely manner.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Support and maintain high level of customer satisfaction while meeting guidelines. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 5-6 Years prior working experience with Oracle products (or at least eight years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 60% aggregate.
Career Level - IC3
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