Oracle

Associate Support Services Owner

Posted On

Sept. 19, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Oct. 30, 2024

Job Description

As the Support Services Owner, your role within a team setting involves taking custodianship for encouraging and maintaining Oracle Cerner client relationships. In your interactions with Oracle Cerner clients, you will undertake a variety of responsibilities. Your overarching objective is to nurture positive relationships within the team and with clients, striving to deliver valuable outcomes for both Oracle and our clients.

-Managing intricate external client relationships characterized by a high degree of variability.-Influencing client support strategy with a focus on achieving value and targeted outcomes-Developing refined continuous improvement strategies-Serving as the sole point of contact for support critical issues that cut across different interpersonal units-Providing expertise in support processes and offering mentorship on expectations for both internal collaborators and external clients-Collaborating with internal team value and participating in efforts to improve overall performance and efficiency.

Basic Qualifications

At least 2 years healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Expectations

Perform other responsibilities as assigned.Willing to work additional or irregular hours as needed and allowed by local regulations.Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

Career Level - IC1

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