Oracle

Program Manager 2-ProdDev

Posted On

April 29, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Oct. 26, 2024

Job Description

Leads small to medium scale projects from initiation through delivery focused on new feature, service, product or system.

Drives team processes or a feature area within a team. The scope of influence is usually limited to the immediate team.

Gathers business requirements, documents functional and/or design specifications, identifies appropriate resources needed, assembles the right project team, assigns responsibilities, develops milestones and launch schedule to ensure timely and successful launch.

Contributes cross-functionally, assesses and managements risks, measures and reports on progress, anticipates and resolves bottlenecks, escalates as appropriate, makes trade offs, balances business needs with technical constraints, and drives program deliverables.

As a Queue Manager you will work as traffic control for the Customer Notifications queue. Quickly view, triage and assign requests as they come in.

To possess strong problem solving, analytical and time management skills, should also be able to apply organizational, critical thinking and oral and written communication skills.

All investigation efforts, meetings, and conference calls that need customer notice must be led, driven, facilitated, and chaired. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring that these are completed following the triage of initial communications with the approval of LSE determination, as well as following the Field briefing and status post updates within the SLA for communicating with customers. During a Severity 1 bridge, the verbiage is approved by the M6 or higher management. Follow the continued communications until mitigation and resolution are achieved.

Drives a feature area or process within a team, facilitating design, planning and execution of the team's duties: setting and ensuring milestones and goals are hit.

Owns the communications within the team autonomously and drives the communications across partner teams with coaching and support.

Drives clearly defined intra-team issues to resolution with support.

Career Level - IC2

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